Customer Testimonials
for a refund.
I came to West Covina CDJR after seeing a vehicle listed online, but their advertised price is complete bait-and-switch marketing. Once you sit down to talk numbers, the out-the-door price skyrockets by thousands due to packed, non-optional dealer add-ons.
They sneak expensive, "optional" products into the contract—specifically the KARR Security system and windshield protection —averaging an extra $2,000 or more over the true cost of the vehicle. When you confront them and ask to have these products removed, the sales team and finance department claim they are "already installed" or "required" ... Read More DealerRater - Oct 17, 2026
Wendy was so nice she recommended me to this dealership and omg don't regret coming to see this place amazing staff
I've been to this dealership before and looked at vehicles, but never ended up buying. This time was completely different because had the pleasure of working with Yessica Mateo.
From the moment I arrived, Yessica was professional, knowledgeable, patient, and genuinely cared about helping me find the right vehicle. She took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free. I never felt pressured, and she worked hard to make sure I was comfortable every step of the way.
I've dealt with many salespeople over the years, and Yessica ... Read More Google - Jun 13, 2026
I am extremely disappointed with my experience at this dealership's service department.
Honestly, I'm surprised this dealership is still operating the way it does. This location has gone through multiple owners and ownership changes over the years, and based on my experience, it's hard to see how the customer service has improved. My experience was frustrating from start to finish.
My vehicle was there for several months for repairs that should have taken less than a week. During that entire time, I received virtually no proactive communication. I constantly had to call the dealership myself just to ... Read More Google - Jun 12, 2026
Test drove and agreed to buy a 5.7 Ram and on my way home noticed it was not a 5.7 but a 3.6liter. They hid the fact they switched the truck with an identical one and hid the engine size on the contract.
Wendy was very helpful answered all my questions I had!
Wendy told me about this dealership and I gotta say it's one of the best ones in town management is amazing 👏
(Translated by Google) Wendy helped me and recommended this dealership; everyone was friendly! (Original) Wendy me ayudo y recomendó a este dealership todos fueron amables!
Wendy recommended me to this dealership and i just gotta say it’s one of the best dealerships in town the staff is amazing karim hooked it up with my ram truck low interest rates and just the monthly payments i was asking for thank you will for sure recommend all my friends and family
(Translated by Google) Wendy recommended it to me, it's the best 👌 (Original) Wendy me lo recomendó es de lo mejor 👌
Wendy helped me out. Wouldn’t go anywhere else!!
Wendy recommended me to this dealership and I had a good time there.
I am from AR and was needing oil change. I called in advance to ask if they could get me in. The person I spoke to told me to bring my car in that and that I didn't need an appointment for it. She told me they could get it done in 1 hrs and a half. When I came the service person told me I had to leave my car or I could bring it the next week. I am not from here and they gave me the wrong info when I called. I just waisted my time. If ... Read More Google - Jun 4, 2026
Best dealership in town thanks Wendy for the referral
Good
I visited the Parts Department today and the salesman James was very helpful. I was able to quickly secure the parts I needed for my Jeep Wrangler. I appreciate the friendly customer service and ability to purchase genuine Mopar parts from this dealership.
Best dealership in town I went out there to check out the Jeeps i’m from Ventura County and it was worth the drive. I found just what I needed. Thanks, Karim and Wendy
amazing deals here! love the staff!!
Just purchased a new charger wonderful experience from the staff. Service manger Mike was very helpful and knowledgeable
Just bought a car everything went well 5 stars 100%. Best dealership in town. Thanks Wendy!
Came from Oxnard California to purchase a beautiful ram RHO and Karim helped me out, thanks wendy for the recommendation
Great Experience With owners
(Translated by Google) Thank you so much for your service and kindness, Wendy. (Original) MUCHAS GRACIAS POR TU SERVICIO Y AMABILIDAD WENDY
West Covina Dodge is a great place to buy a car! Great customer service and amazing prices! I got a great deal!
excellent customer service wendy was very helpful and respectful, The new owners are great and i will definitely be coming back.
They are awesome they have new management I love my Ram 1500 thanks Wendy for the recommendation
Best service experience, technicians were very helpful and did a through job with my charger
Had a great experience here. The staff was professional, the process was straightforward, and they made everything easy from start to finish. I really appreciated the transparent communication and the excellent selection on the lot. Highly recommend checking them out if you’re in the market for a new vehicle or need quality service!
Great dealership . Karim one of the best sales car managers thanks to Wendy for the referral !
Best dealership in town !! Wendy was the best with following up at the service department great staff under new bosses welcoming and friendly!
I love the new owners. It’s a complete different vibe. The employees look happier and go out of their way to make sure we are taken care of. Wendy was the first one that greeted us when we arrived to our appointment. The checkout was different but Carnen was very friendly and made sure we were taken care of. I look forward to coming back to this dealership when it’s time for service. Thank you Wendy, Carmen and Jonathan.
I’ve noticed a significant improvement at this dealership since the new owners took over. I recently had my Jeep serviced, and it was great to get a call from Wendy the next day checking in on my service—that’s a nice touch! I highly recommend them!
This dealership is amazing. They just got under new owners and they are the best so trustworthy would definitely recommend all my friends and family. Special thanks to Wendy for the follow up call !
Wendy was amazing and they have amazing new owners definitely recommend!
The new management is amazing. I am so happy with my new car. The whole team was just incredible. Starting with the sales team that helped me out to pick the right vehicle and the manager helping me get the perfect deal and the finance helping me to make The process so fast and easy. I will definitely recommend people to West Covina CDJR. So glad with the new management
Service here was fantastic!! Under new ownership and what a huge improvement. Honest, helpful, professional and great communication from start to finish. I met the new manager Mike and he was welcoming, kind and very knowledgeable. With new management like this "sky's the limit". Well done! Have to check this place out.
Service department needs improvement. I went to drop off my car on a Friday. There were staff member's behind the counter but they didn’t take the time or acknowledge that I was there. Then I walked inside the service depart and went to see a Service Associate (Matthew) that was looking at his cell phone but was not talking to anyone so I asked him that I had an appointment for service. He quickly told me to go back outside and seat in my car until someone could help me. I couldn’t believe that he couldn’t ... Read More Google - May 4, 2026
I’m so happy with my experience at West Covina Dodge! From start to finish everything was transparent and stress free. The staff was friendly, patient, and really took the time to answer all my questions without any pressure. I felt taken care of the whole way through. Highly recommend if you’re looking for a dealership that actually cares about their customers!
Me and my husband purchased a Jeep yesterday from West Covina CDJR and had a great experience! Best car buying experience ever! The sales team was patient, and understood exactly what I needed! We were grateful and impressed by the level of professionalism We honestly had a bad experience with this location previously and were hesitant to give them another shot! Apparently they are under NEW management and it was a completely different experience this time around!!!
Love the new ownership if you ever need anything asked for karim
I had a frustrating experience with this dealership’s service department. I came in with an appointment to take care of a recall, an oil change, and a tire rotation.
About two hours after I dropped off my car, they claim they tried to call me to say they couldn’t complete the tire rotation because they needed the wheel lock. I confirmed they had the correct phone number, and I can confidently say I never received any call or missed call from them.
When I picked up my car the next day, I had to insist that they complete ... Read More Google - Apr 19, 2026
Bought new jeep a year ago. Have issues and dealer not responding and avoiding resolution.
I appreciate how I was treated this time around as I spoke to the manager directly, told her my car was leaking, took it in, was looked at and they fixed it quick. Jerry and the manager thank you. The times I’ve taken it in I have been helped, they do work with me, and that itself says a lot. Thank You again. Erika C.
They lie to you about free oil changes when buying and when it is time to get it done they flip
Great service and help on my vehicle service 👍 the time of servicing was fast. Recommend
Thanks for the oil change, and the car wash and the ride back to work. I really appreciate it
Great service thank you kayla
Let’s start with the sales boy, Salvador.
Unprofessional, he had no consideration for my time.
I had an appointment to see him on Monday 3/23/26 @ 5pm to go and purchase a vehicle, I had called him and told Salvador my uncle and I were on our way and he acknowledged.
Come to find out when we showed up at 5 PM. He blatantly told us, Oh sorry I just sold the car in the time I had called him to tell him I was on my way!!
He couldn’t even say that to me and that was it. No apologies ... Read More Google - Mar 24, 2026
Inquired about a truck for 3 days with very slow responses. We confirmed with the salesman Sal that the truck was at the lot and scheduled an appointment to look at it. Drive an hour and a half with our infant to look at the truck and it wasn’t here. Sammy walked around with us for 20 min looking for the truck and it was nowhere on the lot. He gave us excuses that the truck may have been sold out of state, the system may not have been updated, and tried to blame the other salesman for not confirming the ... Read More Google - Mar 22, 2026
Daniel is unprofessiomal and should not deal with clients. A formal complaint has been issued
I was not satisfied with the process and it seemed dishonest at times , I would not recommend this dealership.
My wife was told things to repair that didn’t need to be. Will not ever go back again nor recommend!!!
I am here today to buy GLA AMG 35. Danny Vu is the guy for the best deal. Great service and friendly.
I was trying to buy a car that has big damage on the rock panel and talk about the price. The sales person was friendly. But the manager, a middle age tall man, was so disgusting and racist. He kept using bad words on me and calling my own car garbage and me blind. Of course I yelled back. This manager was super rude. Don’t recommend going to this dealership to waste your time
The employees were very helpful and courteous. They went above and beyond to help me with my last free service.
Dont ever come here and buy from these people. They bait and switch which is illegal. I made a report with the FTC. Everything we asked for and made an agreement on they did the opposite. They completely take advantage. If you dont speak English its even worse. Go else where if you are looking!!
I had a very disappointing experience at this dealership. The salesperson I initially worked with, Danny, was friendly and professional. Unfortunately, once I was brought to management and finance, the experience changed completely.
The manager Danny introduced me to never introduced himself and spent the entire conversation chewing gum directly in my face, which came across as extremely unprofessional. As we started discussing the deal, the numbers being presented didn’t seem to add up, and when we asked to see a clear breakdown of how everything was being calculated, the finance manager refused to provide it.
Instead of answering ... Read More Google - Mar 8, 2026
I dropped my RAM Truck off shocks on Tuesday, February 24. I had been notified the day prior that they would be in. Advisor Brittney Mcgauvran Was efficient on the day of drop off and promised the vehicle by 6 PM that day. By Thursday evening, I had heard nothing from her. On Friday I started calling for an update. I left three messages on Friday, three messages on Monday and another two on Tuesday. I finally called back and requested to speak to a supervisor who simply said he would give her the message. I never heard a word from her ... Read More Google - Mar 7, 2026
Good experience ! Oscar was great and the service was fast. I work for the City and let other coworkers know about the great service 🙂
Danny Vu provided excellent service. He was very professional, honest, and easy to communicate with throughout the entire process. He answered all my questions clearly and made everything simple and stress-free. I really appreciate his help and would definitely recommend him to anyone looking for a reliable auto dealer.
Oscar was great. He listened to my concerns, adequately addressed them, and even helped get me in a short term rental while the work was being performed. He was personable and a great representative for the dealer.
Gerry provides great customer service and pays attention to detail - professional is a one word I would use to describe him
No son nada profecionales y no supieron hacer su trabajo ,solo gastaron mi gasolina y metieron millas a mi carro
Scam dealership. Classic bait and switch where they show you one price and then tell you that price is only available if you purchase an extended warranty that you don't need. California Department of Consumer Affairs should shut this down
Oil change went well, although the list of repairs were never sent to me as mentioned. I called to remind them. They stated it would be sent that day , unfortunately I am still waiting.
Everything worked out as I needed a new battery. Manager gave me a good discount. Thank You!
This place has horrible customer service in regards to the finance department. I’ve contacted them on multiple occasions and it’s all the same. They either forward my call to a different department or they hang up on me as I’m asking a question! Avoid this place at all cost!
great service - keep me in formed about my service and took care of everything that I was concern with - took a while to get to the root of the issue, but I was happy about the outcome - rather it be long and done right then quick and having to return - Oscar was of great help and support
The Service was very Helpful with the Problem I had with my Vehicle
So far, of all the CDJR dealers in my area... best service experience.
Great service highly recommend Johnothon service writer very professional thank you
Jonathan Cobbs is a great service writer. Met him last year when my 2020 Jeep Wrangler Rubicon was having trouble with the transmission. Recently just took my 2023 Ram 1500 for an oil change. In both instances he was the ultimate professional. I completely trust him with my vehicles.
Getting call backs for service not very good Communication in general not good Help for getting prorated warranty refund not good I feel that they are just trying to string out this warranty out until I give up.
Envision has, for the most part, taken care of my vehicles with no issues. Although this visit there were some hiccups the service department came through in the end. Just wish it would have been resolved sooner.
Great tailored service.
Asad mazhar is a terrible person with history of yelling at customers and threatening to fight them
i do not recommend this dealer they scam you and promise you stuff regarding the paint correction and the key replacement ive called multiple times Eric Linares the finance department regarding my key replacement they never answer they never call you back all they care about is them adding that to your contract. He promise me he would personally take care of me and he never answer . Do not fall for this scam !!!!!!
Beware!! Stay away from this place. They tell you the car is a certain price then they add $7000 more. They don't disclose any of this up front. They add other things without your knowledge. They tell you you will get this car out the door for a certain amount then they change it saying they were talking about the the loan. They lie and cheat. Please run from this place. I will be reporting this dealership.
Taking your car in for extended warrantee work during holidays provides a few challenges being that in our case you we needed to deal with a third party extended warrantee provider and varied holiday hours. The experience was great, the service representative kept us informed, provided us with options, gave suggestions, and the service was completed sooner than the estimated completion date.
Very pleasant experience. My service adviser oscar was amazing to work with very helpful and professional
Good service from this dealership. They were able to get my jeep serviced on a Saturday at 1pm and got it back at 3pm. Oil and cooling system service was great
I went in an issue not only was it fixed but also my recalls where fixed super friendly manner.
Gerry is awesome and very professional. I recommend him for any service you need. I am very impressed by his work ethic
Amazing experience and professional. Listened to my needs and made it happen! Overall great and seamless experience!
I’ve been going there for the last five years since I had my Jeep. Jonathan has been the one who helps me most of the time and does an excellent job explaining everything. My car needs and doesn’t try to sell me stuff I don’t need.
As always, everyone in the service center was amazing! They did an excellent job getting my car finished on time!
I purchased a truck from them a couple of months ago and in the purchase agreement they had promised to send the side steps (b/c they were damaged) and a second key. I still haven't received and I have called them throughout these past months and all they do is jerk me around. Mustafá has not responded and Joe the sales rep has not gotten back to me. Beware with this dealership! They promise and DONT KEEP TO THIER AGREEMENTS
Beware of the "mandatory" add ons like the $4k-$9k protection package. The manager Asad said he can't remove these packages that are already installed, like paint protection. The sellers want to sell, but management is not honest. I recommend dealers that will provide an outdoor the door price in writing over the phone. Several other will do this with no add ons. Other than that, the selling staff is friendly.
I am basing my review on the price of services. I was quoted over $700 to replace a battery!!! I ended up getting AAA to install it for $275. I understand that dealerships are pricey but this markup is ridiculous.
Please beware of this dealership! Found a car on Edmunds listed for $27999, a great buy according to Edmunds. I had my son test drive the car last week as he lives nearby Envision dealership, and the car was great. Talking to the dealership to schedule an appointment to see the car in person and to purchase the vehicle. Drove all the way from San Diego, a 3-hour drive, to pick up the car. When we sat down to close the sale, their rep told me that I had to buy a $5000 extended warranty package to get that price. The sales ... Read More Google - Dec 22, 2025
Great team with a great manager. They were very informative and kept me in the loop with my service.
I was fully ready to buy a car, but the pricing process was extremely misleading.
• Price on website: $38,800
• Price after taxes: ~$43,000
• Final price presented: ~$49,900
The extra ~$6,000 came from a 3-year dealership warranty/package that I was told was mandatory, even though it’s not required. They openly admitted this is how they make their profit.
What’s most frustrating is that they were not willing to sell the car at a fair price, even though I clearly said I only wanted the vehicle as advertised.
I called the day before to confirm pricing and drove there based on that conversation. ... Read More Google - Dec 14, 2025
Envision CDJR in West Covina engaged in a deeply unethical sales practice involving deliberate deception of a customer who did not speak English fluently.
The vehicle was originally listed at $115,000. After negotiations, both parties clearly agreed to a final purchase price of $113,000. That agreement was communicated verbally and acknowledged during the deal.
However, when the purchase documents were prepared, the dealership—through salespeople Assad Jawaid and Mazar—quietly altered the price to $123,000, a $10,000 increase, without informing the buyer. This change was buried in the paperwork and never explained.
The buyer trusted the dealership and relied on the representations made by ... Read More Google - Dec 13, 2025
ALL THE ADVERTISED USED CAR PRICES ARE FAKE. HORRIBLE SERVICE
I started out with a sales rep Brendan. I made him an offer via text on a car and instead of respectfully declining, he got really angry and called me a liar and said i couldn't afford the car anyway.
I was going to go to another dealer but their advertised price was so attractive that i called the GM Asad. I told him i would pay full ask $48k cash on the advertised price plus tax and licensing. He said i couldn't buy it for the advertised ... Read More Google - Dec 10, 2025
Spoke to someone about a vehicle 2 days ago. Told me the vehicle I was looking at online was ready to go. Drove 2 hours (which I told him I’d be coming long distance) got there for my appointment time, he was with another customer so he couldn’t help me. Secondly the car that was “ready” was not. It was completely filthy and needed over 4k dollars in repairs. Told me if they fix a RECALL the price will go up 6k for an OTD price. Moral or the story don’t drive far for a car, you’ll be ... Read More Google - Dec 5, 2025